Emotional Intelligence for Business Analysts

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The author spent the first part of her career working in IT and IT Project Management in the oil industry and investment banking on complex global projects involving the management of outsourced project teams. She now runs a digital marketing company with particular expertise in technical SEO and Content Marketing.

Emotional intelligence is important in all aspects of our personal and work life and without it we may never reach our full potential. You may be able to solve complex problems, but if you can’t interact well with colleagues then you are limiting your opportunities.

Emotional intelligence has four key area: emotional perception, emotional reasoning, emotional understanding and emotion management. There is debate about whether these traits can be learnt or whether they are simply innate but whatever might be true it is worth being aware of them at the every least.

Why Is Emotional Intelligence Important for a Business Analyst?

Emotional intelligence is important for a business analyst because the role of a BA involves interacting with people if a project is to be a success. If a BA lacks emotional intelligence they will struggle to get people onside and to work with all levels of stakeholders. If you cannot identify and control your own emotions you will find it difficult to be aware of the emotions of others. Emotional intelligence impacts on every single thing you say and do, therefore it is extremely important to a successful career in any field.

You can work on improving your emotional intelligence and the more you can control your own emotions and learn how to identify both your own and other peoples’ emotional signals, the more you will be able to assess situations accurately and take your business analysis skills to an altogether higher level.

Improving Your Emotional Intelligence

Here are some easy ways to improve your emotional intelligence:

Interaction With Other People

Do you listen fully when other people are talking or are you just waiting to say your bit? If this sounds like you, try listening instead and responding to what other people have said. You may just find they have ideas every bit as good as yours.

Attention Seeking

Many business analysts like to be in the spotlight – to be seen as the “fixer” and problem solver but try stepping out of the spotlight for a while and acknowledging the accomplishments of other members of the project team.

Reactions to Stress

Anger, aggression, frustration – these are emotions we all feel from time to time but if you can control these emotions in the workplace you might just find your working relationships improve and, as an added bonus, you will feel less stressed

Take Responsibility

If things aren’t going well or you have made an error then learn to take responsibility – after all we are all humans and no one goes through life without making many, many mistakes. Some people simply cannot apologise yet learning to do so will show your human side and could improve your relationships with work colleagues.

Emotional intelligence may be a new buzz term but for a business analyst it is really just about learning how to keep your own emotions under control and becoming more aware of how other people are feeling. It’s about focusing on other people instead of always feeling you should be centre stage. So it is not basically a difficult thing to achieve and I, for one, believe that it can be learnt and that mastering emotional intelligence could change your perspective on work and life.

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Project management has developed into a fully-fledged chartered profession since the granting of the Royal Charter in the UK to The Association for Project Management (APM) in 2017. Training courses for project managers were already available and highly popular to help people gain professional project management accreditation, but with this wider recognition of the profession it is now seen as a desirable career path for many. Whilst the APM has the coveted Royal Charter and continues to develop its APM PMQ (formerly the APMP) programmes, there are also other internationally recognised qualifications that continue to be highly regarded such as PMP and PRINCE2.

Organisations have become increasingly project-focused in this era of rapidly emerging new technologies and they value the expertise that comes with experienced and fully qualified project teams and managers. By investing in their project management capability businesses can be confident of delivering their new projects in time and on budget more often and more successfully. Many major corporation are now training their people to have the right project management qualifications as well as relevant experience, through internal Learning & Development (L&D) programmes; or by using external project management training providers.

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